Troubleshooting

CPU Utilization and Memory Utilization reports

If the CPU Utilization and Memory Utilization monitoring profiles show an error in data collection and the respective reports contain no data, then you need to verify whether you can connect to the performance counters (CPU and Memory) on the configured Exchange server using WMI. This verification is done to ensure there are no issues with data collection in the customer environment. Below are the troubleshooting steps you can try.

1. Right-click the Windows Start menu, select Run, and run wbemtest.exe.
2. Click Connect.
3. In the Namespace field, type two backslashes, the hostname of the Exchange server, and root\cimv2 (e.g., \\Hostname\root\cimv2).
   • If that is successful, be sure to run the test again using the IP address.
   • If the IP address fails, please confirm the reverse DNS entry of that IP address. If it is incorrect, it could cause an RPC error.
4. Enter the Username and Password. Verify the credentials being used in Exchange Reporter Plus and make sure to match the syntax of that username (including your domain or workgroup prefix).
5. Click Connect.
6. In the Method Invocation Options frame, select the Semisynchronous radio button.
7. Click the Query button in the IWbemServices frame.
8. Enter the following query in the Enter Query field and click OK.
   • For CPU Utilization: SELECT * FROM Win32_PerfFormattedData_PerfOS_Processor where Name='_Total'
   • For Memory Utilization: SELECT * FROM Win32_OperatingSystem
9. From the results list, double-click the performance counter you are looking for.
10. In the Object Editor, check the properties to verify the results to see if there is any error regarding data collection in your environment.